H&B Orthopaedic Collection

RETURNS POLICY

At Home and Beyond, we ensure that all orders will be delivered to you in good condition anywhere you are in Kenya. We have different shipping methods depending on your location.

Standard Nairobi Wide Shipping

Orders made on Sunday will be dispatched on Monday Morning. RETURNS Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Damages

We must receive notification of damaged products within 24 hours of delivery. We require a picture of the damaged item to be emailed to us at info@homeandbeyond.co.ke for our review. For products damaged during delivery, please keep all original packing material for courier inspection in order to file a claim with the courier service. Once we receive the package in our office, we will assess it and give feedback within 48 hours.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.